Shipping policy

Shipping policy

Please note that the shipping time does not include the order processing time. We do our best to process orders as timely as possible. We are excited for you to receive your products and enjoy them!

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

During high-volume seasons, our processing window may be extended. We will contact you if there is any delay with your order.

Once your order has shipped and USPS is in possession of your package, they are ultimately responsible for the delivery and will provide you with estimations based on your tracking number. Please reach out to us if you have any questions at support@shopmeganspantry.com.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout; these are based on item weight and the shipping destination.

We gladly offer Free Shipping on domestic orders over $50!

International Shipping

We are happy to ship internationally. International shipping rates are calculated at checkout based on package weight and destination. Please note that international orders do not qualify for our free shipping offer, and any customs duties, taxes, or import fees required by the destination country are the responsibility of the recipient.

Perishable & heat-sensitive items

Many of our products — including teas, food and pantry items, and candles — are perishable or heat-sensitive. Please provide an accurate shipping address and retrieve your package promptly after delivery. We are not responsible for spoilage, melting, or heat damage that occurs after a package leaves our hands, or for delays caused by the carrier, weather, or an incorrect address. If a perishable item arrives in poor condition, contact us right away and we'll do our best to make it right.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven't received your order within 7 days of receiving your shipping confirmation email, please contact us at support@shopmeganspantry.com with your name and order number, and we will be happy to look into it for you.

Refunds, returns, and exchanges

Whether an item can be returned depends on what it is. Our reusable accessories — the Gemstone Tea Infuser Ball, Natural Boar Bristle Body Brush, and Car Diffuser sets — may be returned or exchanged within 14 days of delivery in their original condition, with the buyer responsible for return shipping. All consumable and personal-care goods, including teas, candles, soaps, bath products, essential oils, food and pantry items, and gift sets, are final sale. Please see our Refund policy for full details.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@shopmeganspantry.com with your order number and a photo of the item's condition. USPS is responsible for the condition of your delivery; however, we address these on a case-by-case basis and will try our best to work toward a satisfactory solution with the USPS system.

If you have any further questions, please don't hesitate to contact us at support@shopmeganspantry.com.